Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2003 after beginning my career in State Farm claims, and over the years we’ve grown into a strong team of 23. State Farm has become a true family business for us — both of my daughters now work alongside me in the agency. Our philosophy is simple: take care of our team so we can take great care of our customers. We’re serious about doing excellent work, but we also make sure the office stays supportive, collaborative, and fun. We hold quarterly team-bonding events and stay focused on motivating one another, celebrating wins, and stepping in to help whenever needed. We offer holiday pay, flexibility when life calls for it, a 401k, health benefits, hiring bonuses, and the opportunity to attend State Farm conferences for team development and time away together. We’re looking for team members who value teamwork, enjoy helping others succeed, and want to be part of an environment where people work hard while genuinely supporting one another. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish or Portuguese preferred.