Knowledge Management Systems Engineer, Intern

Key Responsibilities

Access and operate Management Information Systems on government furnished property while complying with Unclassified / CUI / Classified security controls Collaborate with industry partners, team members, and clients on functional consulting matters to modernize SharePoint and M365 workloads Perform client IT service request fulfillment, using unified communication technologies such as Teams Chat, Channels, and modern conferencing tools between the hours of 0800–1800 EST Draft and publish Standard Operating Procedures (SOP), TTPs, User Manuals, Business Processes using BPMN, and Technical Reports on Business Improvement Design Entity Relationship Diagrams and Metadata Models for Data Governance Implement SharePoint and M365 group-based policies and troubleshoot access control or permission issues with users Build customized and integrated Power Apps and Microsoft Forms for collecting, transforming, analyzing, and reporting client data Perform Root Cause Analysis (RCA) and ITIL-based issue management on Knowledge Management Systems infrastructure using Ticket Management Systems (TMS) like Jira, Service.

Now, and custom SharePoint apps Support a knowledgebase for an enterprise Voice-over-Internet-Protocol (VoIP) MSP using Microsoft Modern Work and Business Apps solutions Write and update technical documents as requested Help maintain availability of multiple SharePoint Sites, Document Libraries, Lists, and Pages for the client workforce Support Unit Testing and deployment of Power Automate Workflows with third-party connectors and approved Microsoft Dataverse integrations Assist in extracting, transforming, and loading datasets for analysis with Power BI and SQL Contribute to a weekly activity report for tracking performance Required Qualifications Currently enrolled in an undergraduate or graduate program (B.

S., M.S., or equivalent) in Computer Science, Data Science, Software Engineering, Information Systems, Cybersecurity, or a related technical field Proficiency in Power Automate, Power BI, Power Apps, Dynamics 365, SharePoint Online, Excel, Word Coursework or project experience with data analysis, data cleaning, and structured query workflows (Power BI, Power Query Editor, or equivalent) Familiarity with schematics and diagraming, SDLC, and Business Process Model Notation Strong analytical and written communication skills; ability to document methods and findings clearly for a technical audience Ability to work independently, manage deliverable timelines, and communicate progress proactively in a small-team environment U.

S. Citizenship required (DoD/DoW facility clearance environment; DoD/DoW clearance required (Secret or above)) Preferred Qualifications Prior coursework, capstone project, or lab experience touching government, defense, or regulated healthcare IT environments Exposure to change management processes and solution implementation Experience demonstrating or training users on new tools or systems Experience with custom SharePoint JSON formatting Salary $32 - $32 per hour