Data Analyst

Objective of the Role: The purpose of this role is to liaise with stakeholders in order to obtain, analyse, communicate and validate requirements for changes to data, systems, business processes, policies and controls. Understand business problems and opportunities in the context of the requirements and effect solutions that enable the business customer to achieve their goals.

Key Accountabilities:

• Build strong relationships through engagement with customers, colleagues and other key stakeholders across all stages of the system development life cycle.
• Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support.
• Undertake customer requirements investigation, analysis and solution design in accordance with assigned initiatives and work.
• Lead the articulation of business needs and the facilitation of business and system solutions.
• Lead the compilation and/or validation of system requirements and process documentation to ensure feasibility and traceability of requirements .
• Support the business in identification of business benefit and value, tangible and intangible, for initiatives raised.
• Support the business in production of cost benefit analysis and or production of business case submissions
• Play a key role in the development of functional documentation, facilitating the management of changes if required, support of testing initiatives and the resolution of problems as they emerge.
• Facilitate workshops and design sessions using the appropriate methodologies and frameworks (including Agile development).
• Undertake solution lead role as required including design, costing, co-ordination and specification activities ensuring that requirement deliverables meet business needs and expectations.
• Validate and ensure that Solution deliverables meet business needs.
• Participate in the development of design documents, design reviews and analysis of functional changes to systems.
• Act as relevant subject matter expert to our internal and external business partners in shaping solutions.
• Work in alignment with enterprise architecture and design solutions in line with DET and business strategy
• Communicate collaboratively throughout the design and costing process with technical stakeholders as part of managing expectations for business and solution “customers”.
• Positively influence resolution of problems and issues with consideration of existing competing priorities.
• Formulate and recommend changes and/or enhancements to Suncorp processes and systems .
• Utilise agile methodologies where appropriate in your work.
• Operate using consistent UX principles to ensure we truly understand business problems and can identify solutions to address the root cause. Key accountabilities:
• Acts as a point of reference within the team
• Acts as a referral point for escalated complaints or issues
• Knowledge of related functions
• Proactively keeps abreast of relevant regulatory / legislative changes
• Independently manage internal and / or external client relationships and broad client portfolios
• Plans and executes risk mitigating procedures
• Utilises judgement and interpretation in decision making
• Promote UX design across the Teams Relationship Management
• Know our customers and build strong relationships – matching the right solution to each customer’s needs.
• Follow through on promises and go the extra mile to deliver great customer outcomes.
• Working closely with the Engagement Manager to understanding and address business problems Financial
• Comply with all relevant Finance policies and be aware of business area, company, and Group key strategic objectives.
• Seek ways to identify and raise cost saving and efficient ways of working. Risk, Governance & Compliance
• Within your role ensure that risks are managed on a day-to-day basis by adhering to all company processes and procedures and act in a way that supports and champions a risk culture. Leadership, Culture and People Management
• Demonstrate positive behaviours whilst at work and be accountable for your own performance, seeking support as appropriate.
• Have awareness of company and Group People policies and processes and individual benefit entitlements.
• Identify and own, your personal development needs, via individual performance appraisals and associated learning tools.
• Promote Business Analysis using Agile ceremonies – Chapters / Guilds and start build a company across CDO. Experience:
• Minimum of 12 months experience in a similar role Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
• Databases
• Health, Safety & Wellbeing
• Legislation
• Process Analysis & Mapping
• Project Management
• Software Development Life Cycle
• Workflow Management Advanced customer relationship skills
• Ability to analyse customer requirements and provide appropriate alternatives and solutions to meet those requirements.
• Advanced problem solving, business research and analytical skills.
• Strong design skills
• Strong internal consultation and negotiation skills
• A disciplined approach to planning, implementation and project execution
• Ability to prioritise workload and meet agreed timeframes
• Excellent presentation and communication skills.
• Strong change management skills
• Advanced facilitation and workshop skills
• Business acumen and industry knowledge with a strong understanding of business processes and products
• Knowledge of system development life cycle.
• Knowledge of project management practices.
• Knowledge of Suncorp business and technology environment.
• Knowledge of Business Process Modelling and associated tools.
• Understanding of Agile development practices.
• Understanding of Lean methodology
• Understanding of User Experience principal and how to apply to the role
• Knowledge of a variety of database platforms, e.g. Oracle, SQL Server, DB2.
• Knowledge of applications support and development
• Knowledge of business and IT trends