Support team manager

Support Team Manager Location: New York, NY Job Description: We are seeking a Support Team Manager to lead our customer support team in New York, NY. The ideal candidate will have a strong background in customer service and team management, with a proven track record of delivering exceptional support to customers.

Responsibilities

Manage and oversee the daily operations of the support team Develop and implement strategies to improve customer satisfaction and retention Train and mentor support team members to ensure high performance and productivity Handle escalated customer issues and provide resolutions in a timely manner Collaborate with other departments to improve overall customer experience Requirements: Previous experience in a customer support role Proven experience in team management and leadership Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment and handle multiple priorities