Field Service Manager

The Field Service Manager (FSM) is a key leader within Digital Buildings Services and serves as the local face and voice of Schneider Electric for our customers, field service technicians, and engineers. Reporting to the Branch Service Operations Manager, the FSM is responsible for leading field service operations within an assigned geographic area.

This role combines people leadership, customer engagement, safety, operational execution, and technician development. The FSM helps ensure service work is delivered safely, efficiently, and consistently while addressing the specific needs of local customers and the market. Key priorities include: Providing a safe working environment for field employees Improving customer satisfaction and employee engagement Managing field productivity and technician utilization Controlling overtime and operating costs Developing and mentoring field service employees Driving operational KPIs and continuous improvement Demonstrating and promoting Schneider Electric's core values Key Responsibilities People Leadership & Development Directly manage Field Service Technicians within an assigned service district.

Interview, hire, onboard, train, mentor, and develop field service employees. Conduct regular 1:1 meetings, site visits, mid-year reviews, and annual performance reviews. Establish performance and development goals for employees and provide ongoing coaching and feedback. Develop and coordinate technician training and qualification plans.

Ensure technicians understand and follow company policies, procedures, and service expectations. Ensure employees are properly equipped with the tools and personal protective equipment (PPE) required to perform their work safely and effectively. Field Operations Oversee field service activities to ensure efficient and effective delivery of service to customers.

Maintain a strong field presence, spending approximately 50% of the time in the field with technicians, customers, vendors, and sales personnel. Partner with Scheduling, Logistics, Technical Support, Engineering, and Sales to support successful service delivery. Manage technician scheduling, workload, productivity, and utilization.

Monitor overtime and operating costs while maintaining customer and service expectations. Ensure technicians meet administrative and field service reporting requirements. Oversee the technician Recommended Repair Sales Lead process and encourage strong participation. Stay current on field tools, technologies, and industry developments that can improve service delivery and business processes.

Safety & Compliance Promote a strong safety culture throughout the service district. Conduct monthly safety meetings and Field Service Representative (FSR) site safety audits. Ensure compliance with company safety policies, procedures, and established best practices. Reinforce safe work practices during field visits and employee coaching.

Customer & Business Partnership Build and maintain strong relationships with customers and serve as a local point of leadership for service delivery. Regularly engage with customers to understand their experience, address concerns, and identify opportunities to improve service. Incorporate customer feedback into team processes and ways of working.

Partner with Sales to review project and service cost estimates and support appropriate sales-stage planning and deliverables. Contribute to branch and department strategic planning and operational improvement initiatives. Performance & Continuous Improvement Monitor and drive operational KPIs established by management.

Identify performance or service-delivery gaps and implement corrective actions. Support initiatives that improve customer satisfaction, technician engagement, productivity, utilization, and operational efficiency.

Qualifications

7+ years of relevant industry experience, including at least 3 years of experience leading project team members in the field and/or directly managing employees. Advanced knowledge of the HVAC/building controls and/or security industry. Strong understanding of field service operations, safety practices, and commissioning processes.

Proven ability to lead, coach, mentor, and develop technical employees. Strong customer service and relationship-management skills. Excellent leadership, communication, organization, and problem-solving skills. Ability to work collaboratively across Sales, Engineering, Scheduling, Logistics, Technical Support, and other business functions.

Ability and willingness to spend approximately 50% of working time in the field supporting technicians and customers. At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 117,600

• USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. The Field Service Manager (FSM) is a key leader within Digital Buildings Services and serves as the local face and voice of Schneider Electric for our customers, field service technicians, and engineers. Reporting to the Branch Service Operations Manager, the FSM is responsible for leading field service operations within an assigned geographic area. This role combines people leadership, customer engagement, safety, operational execution, and technician development. The FSM helps ensure service work is delivered safely, efficiently, and consistently while addressing the specific needs of local customers and the market. Key priorities include: Providing a safe working environment for field employees Improving customer satisfaction and employee engagement Managing field productivity and technician utilization Controlling overtime and operating costs Developing and mentoring field service employees Driving operational KPIs and continuous improvement Demonstrating and promoting Schneider Electric's core values Key Responsibilities People Leadership & Development Directly manage Field Service Technicians within an assigned service district. Interview, hire, onboard, train, mentor, and develop field service employees. Conduct regular 1:1 meetings, site visits, mid-year reviews, and annual performance reviews. Establish performance and development goals for employees and provide ongoing coaching and feedback. Develop and coordinate technician training and qualification plans. Ensure technicians understand and follow company policies, procedures, and service expectations. Ensure employees are properly equipped with the tools and personal protective equipment (PPE) required to perform their work safely and effectively. Field Operations Oversee field service activities to ensure efficient and effective delivery of service to customers. Maintain a strong field presence, spending approximately 50% of the time in the field with technicians, customers, vendors, and sales personnel. Partner with Scheduling, Logistics, Technical Support, Engineering, and Sales to support successful service delivery. Manage technician scheduling, workload, productivity, and utilization. Monitor overtime and operating costs while maintaining customer and service expectations. Ensure technicians meet administrative and field service reporting requirements. Oversee the technician Recommended Repair Sales Lead process and encourage strong participation. Stay current on field tools, technologies, and industry developments that can improve service delivery and business processes. Safety & Compliance Promote a strong safety culture throughout the service district. Conduct monthly safety meetings and Field Service Representative (FSR) site safety audits. Ensure compliance with company safety policies, procedures, and established best practices. Reinforce safe work practices during field visits and employee coaching. Customer & Business Partnership Build and maintain strong relationships with customers and serve as a local point of leadership for service delivery. Regularly engage with customers to understand their experience, address concerns, and identify opportunities to improve service. Incorporate customer feedback into team processes and ways of working. Partner with Sales to review project and service cost estimates and support appropriate sales-stage planning and deliverables. Contribute to branch and department strategic planning and operational improvement initiatives. Performance & Continuous Improvement Monitor and drive operational KPIs established by management. Identify performance or service-delivery gaps and implement corrective actions. Support initiatives that improve customer satisfaction, technician engagement, productivity, utilization, and operational efficiency.

Qualifications

7+ years of relevant industry experience, including at least 3 years of experience leading project team members in the field and/or directly managing employees. Advanced knowledge of the HVAC/building controls and/or security industry. Strong understanding of field service operations, safety practices, and commissioning processes.

Proven ability to lead, coach, mentor, and develop technical employees. Strong customer service and relationship-management skills. Excellent leadership, communication, organization, and problem-solving skills. Ability to work collaboratively across Sales, Engineering, Scheduling, Logistics, Technical Support, and other business functions.

Ability and willingness to spend approximately 50% of working time in the field supporting technicians and customers.