Member Contact Center Supervisor - Chubbuck

The Member Contact Center Supervisor is a pivotal leadership role within Idaho Central Credit Union, tasked with guiding and developing a team of 10-20 Member Contact Center Agents. This position is essential for ensuring that ICCU delivers on its promise of exceptional member experiences by upholding our service standards.

The Supervisor is responsible not only for overseeing daily operations but also for driving the continuous improvement of agent performance and aligning team efforts with the organization’s strategic goals.