Executive, Quality Monitoring

The Executive, Quality Monitoring supports the governance and continuous enhancement of sales advisory practices across the distribution channels. The role works closely with business and support functions to maintain sales advisory standards, ensure compliance with regulatory and internal requirements, support stakeholder enquiries, facilitate governance reviews, and drive process improvement initiatives to strengthen advisory quality and effectiveness.

Key Responsibilities

1. Sales Advisory Standards, Governance & Compliance

• Support the development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.

1. Sharing & Knowledge Management

• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.

1. Stakeholder Support & Process Improvement

• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.

Requirements

Degree in Business, Banking & Finance, Insurance or related disciplines. At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions. Relevant licensing examinations: CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in Health Insurance or equivalents will be preferred.

Good understanding of sales advisory processes for both insurance & investments. Strong communication skills. Meticulous, structured and detail oriented. Ability to work independently Proficient in Microsoft Excel, PowerPoint, and Word.