Health Club Receptionist - CP

§ Maintain Health Club facilities according to set standards of order and cleanliness § Process all incoming and outgoing calls accurately and courteously § Records all entries on traffic sheets § Calls guests by name whenever possible § Pages staff member when requested § Abides by principles of guest privacy § Handles guests needs or requests and reports complaints to the Telephone Supervisor § Strictly abides by standards policies and procedures governing cases of emergency related t Health & Safety, fire, bomb scare and other critical situations § Maintains a clean work environment § Attends to all guest queries and requests promptly § Maintain current Hotel Information § Report repairs and maintenance problems to supervisor § Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information § Be knowledgeable about all hotel facilities in order to promote and sell them to guests § Ensure guests amenities, towels, linen and other guests needs have ample supply § Follow hotel procedures in relation to pool towel issue and retrieval § Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders § Abide by rules and regulations and policies and procedures of hotel § Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure § Attend scheduled training § Participate actively in employee activities § Adhere to specified hygiene and personal appearance standards § Participate in activities concerning protection of environment § Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use § Maintain responsibility for cleanliness of exercise rooms, garden areas and tennis courts § Greet and escort guests to lounge chairs and present towels § Maintain a comprehensive library of books and magazines in different languages