Area Manager/Sr. Restaurant Manager

Popo Ventures is seeking a passionate and performance-driven Area Manager to oversee multiple gourmet restaurant outlets and deliver exceptional dining experiences. This role is responsible for driving business growth, maintaining premium brand standards, and leading high-performing teams across all locations. The ideal candidate brings strong expertise in hospitality operations, a refined understanding of customer experience, and the ability to balance operational efficiency with luxury service excellence.

Business & Revenue Growth Drive sales and profitability across all assigned gourmet outlets Forecast revenue, set targets, and ensure achievement of business goals Analyse performance metrics and implement strategies to maximize revenue per outlet Identify opportunities for expansion, upselling, and premium service offerings Guest Experience & Brand Excellence Ensure delivery of a consistent, high-end guest experience aligned with Popo Ventures standards Monitor guest feedback, online reviews, and satisfaction scores Resolve escalations with a hospitality-first approach Uphold brand aesthetics, ambiance, and service excellence across all outlets Operations Management Oversee end-to-end restaurant operations ensuring smooth daily functioning Ensure strict adherence to SOPs, hygiene, and food safety standards Maintain consistency in food quality, presentation, and service delivery Coordinate closely with kitchen, service, and support teams Marketing & Guest Engagement Execute localised marketing strategies to increase footfall and repeat clientele Collaborate with central marketing for campaigns, events, and promotions Drive partnerships, events, and experiential dining initiatives Leverage digital platforms and customer data to enhance engagement Leadership & People Development Lead, coach, and mentor Restaurant Managers and their teams Drive hiring, training, and succession planning across outlets Build a strong service culture focused on excellence and accountability Conduct performance reviews and implement development programs Inventory & Supply Chain Oversee inventory planning, procurement cycles, and vendor relationships Ensure quality sourcing aligned with gourmet standards Minimize wastage and ensure efficient stock management Maintain consistency in ingredient quality across all outlets Risk, Compliance & Safety Ensure compliance with food safety regulations, licensing, and audits Implement safety protocols for guests, staff, and assets Handle incident reporting and crisis management effectively Ensure secure cash handling and audit compliance Requirements Qualifications & Experience Bachelor’s degree in Hospitality Management, Business Administration, or related field 5–8+ years of experience in hospitality, preferably in premium or gourmet dining Proven experience in multi-unit or cluster management Strong track record in driving revenue growth and operational excellence Key Performance Indicators (KPIs) Revenue growth and outlet profitability Guest satisfaction and online ratings Food quality and service consistency Cost control and waste reduction Employee engagement and retention Compliance and audit scores Benefits PF + ESIC 50% Off on all our Brand outlets, Dine In Medical Insurance

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