Patient Care Coordinator

Job Posting: Patient Care Coordinator at Williams Oral Surgery Job Description Williams Oral Surgery is excited to announce the opening for a full-time Patient Care Coordinator. This is a pivotal role within our facility, designed for a dedicated individual who thrives in a dynamic, patient-focused environment. Working as a Patient Care Coordinator, you will be the front line in providing a stellar patient experience, ensuring efficient and effective patient care through your day-to-day management of clinical and administrative tasks.

This role requires excellent communication skills, a knack for organization, and a deep commitment to patient welfare.

Duties and Responsibilities

Greet and assist patients in a friendly and professional manner. Schedule and confirm patient appointments, surgeries, and follow-ups. Manage patient records and documentation, ensuring accuracy and confidentiality. Coordinate with medical, nursing, and administrative staff to ensure patient needs are addressed. Handle patient inquiries and provide clear, accurate responses or escalate to appropriate medical staff.

Prepare and manage patient invoices, receipts, and insurance claims. Facilitate patient preparation for surgeries and consultations. Maintain a clean and welcoming front office environment. Update and maintain the scheduling system to optimize workflow and resource utilization. Provide compassionate support and information to patients and their families.

Undertake continuous professional development to stay informed on the latest health policies and compliance requirements. Ensure compliance with healthcare regulations and safety standards. Participate in regular staff meetings to share best practices and improve services. Handle emergency situations with calmness and professionalism.

Must be willing to travel between two offices.

Requirements

Proven experience as a Patient Care Coordinator or similar role in a busy oral surgery or dental practice is preferred. Excellent organizational and multi-tasking skills. Superior communication and interpersonal skills. Demonstrated ability to handle sensitive information confidentially. Care stream dental software knowledge is preferred.

Capability to work under pressure in a fast-paced environment. Commitment to delivering high-quality support to both patients and staff. Empathetic and compassionate demeanor. Attention to detail and problem-solving skills.