Product Manager | Safety & Security

Product Manager for Snapp’s Safety & Security team, focusing on authentication and ride safety, ensuring alignment with product priorities and customer and business needs. Work with product managers and cross-functional teams across discovery, delivery, and ongoing improvement to support product solutions that address user needs and contribute to safer ride experiences.

Support product discovery across authentication and ride safety problems, using user feedback, operational insights, product data, and research to identify needs, validate opportunities, and shape solutions. Help define product requirements, user journeys, acceptance criteria, and success measures, ensuring product improvements address validated user and business needs.

Analyze product data using SQL to investigate issues, identify patterns, evaluate outcomes, and inform product decisions. Integrate AI tools into discovery and delivery workflows where they improve the quality or speed of product work, including research synthesis, solution exploration, product documentation, and analysis.

Identify and contribute to AI-powered product solutions where they address validated needs in authentication or ride safety. Build strong working relationships with Engineering, Design, Data, Legal, Call Center, Operations, and other relevant stakeholders to align priorities and support effective product delivery. Coordinate delivery progress, identify dependencies and risks, and support rollout readiness, product launches, and post-launch reviews.

Define and monitor results against agreed success measures, using qualitative and quantitative evidence to evaluate performance and recommend follow-up improvements. Approach safety- and authentication-related topics thoughtfully, considering user trust, privacy, and operational impact throughout the product development process.

Approximately 2 years of product management experience or relevant product experience, with exposure to product discovery, delivery, and ongoing improvement. Basic to intermediate SQL skills, with experience using queries to explore product data, investigate issues, and support product decisions. Practical experience using AI tools in product discovery or delivery, with sound judgment in evaluating and validating AI-generated outputs.

Strong analytical and problem-solving skills, with the ability to investigate customer and operational problems and identify opportunities for improvement. Strong written and verbal communication skills, including the ability to document product requirements in English, communicate findings clearly, and effectively explain product decisions.

Ability to collaborate with cross-functional teams and coordinate tasks across discovery, delivery, and measurement. Strong interest in authentication, trust, and safety, or improving ride-experience safety.