Front Desk Receptionist

Stratton Amenities provides luxury, hotel-style front desk and concierge services to upscale apartment and condominium communities. Our focus is simple: delivering a professional, welcoming, and service-driven experience for residents, guests, and clients. We are seeking personable, polished, and reliable Front Desk Receptionists / Concierges to represent our brand at a luxury residential high-rise.

This role is ideal for individuals who enjoy engaging with people, take pride in their work environment, and consistently deliver thoughtful, high-quality service. We offer a supportive team culture, competitive pay, and performance-based incentives. Schedule Availability Full-time and part-time opportunities Must be available to work weekends and holidays Flexible scheduling, including evenings as needed Position Qualifications Strong verbal and written communication skills Professional demeanor with excellent interpersonal skills Ability to remain composed, attentive, and efficient in a fast-paced environment Strong problem-solving skills and sound judgment High level of organization, accountability, and attention to detail Self-motivated with a positive, service-oriented attitude Well-groomed, polished, and professional appearance Minimum of two years of hospitality, front desk, or upscale customer service experience Key Responsibilities Welcome residents and visitors warmly and professionally as a Front Desk Receptionist / Concierge Serve as the first point of contact for residents, guests, and vendors Deliver a consistently elevated front desk and concierge experience that reflects the property’s standards Answer phones professionally and relay messages accurately Log, track, and distribute resident packages, including regular inventory checks Assist residents with concierge-style requests such as amenity reservations, local recommendations, transportation coordination, and service arrangements Build and maintain positive working relationships with residents, vendors, and on-site teams Monitor the lobby area and security systems to support a safe and orderly environment Maintain confidentiality and professionalism at all times Support general front desk and concierge operations as needed Experience Requirements Background in hospitality, residential front desk, concierge, luxury retail, or customer-facing roles Proven ability to deliver exceptional service and handle guest interactions professionally Stratton Amenities is an equal opportunity employer.

We value diversity, inclusion, and mutual respect, and we believe a strong service culture starts with a team that feels supported, valued, and empowered.