SR Scheduling Coord New Patient

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision.

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. Summary With the aim to provide first call resolution, the Senior Scheduling Coordinator, New Patient is a member of the Patient Appointment Center responsible for scheduling new patients and new established patients resulting from incoming calls, emails, web requests and provider orders.

As part of these processes, the position is responsible for gathering and entering accurate information including record information and utilizing scheduling algorithms to ensure that a patient is scheduled accurately and timely. The Senior Scheduling Coordinator, New Patient must cross cover all functions of Patient Access scheduling to develop a high level of understanding of multiple clinics outside of their assigned pod.

The position must act as a mentor/ resource and provide training to colleagues within the department. This includes shadowing for new hires and onboarding of all new team members. Incumbents must adhere to or excel at expected productivity and accuracy targets established by management. The Senior Scheduling Coordinator, New Patient works with limited supervision with oversight focused on complex, new assignments.

He/She will work autonomously within established procedures and practices which is where they will spend the majority of their time. Incumbents must document customer inquiries, issues, transactions, and other relevant information into department computer systems, and assume responsibility for triage of specific and complex inquires to appropriate resources.

Exceptional quality scores are expected to be achieved on a regular basis.

JOB SUMMARY

The Senior Scheduling Coordinator, New Patient works with limited supervision with oversight focused on complex, new assignments. He/She will work autonomously within established procedures and practices which is where they will spend the majority of their time. Incumbents must document customer inquiries, issues, transactions, and other relevant information into department computer systems, and assume responsibility for triage of specific and complex inquires to appropriate resources.

Exceptional quality scores are expected to be achieved on a regular basis.

Responsibilities

• Gathering and entering accurate information including record information and utilizing scheduling algorithms to ensure that a patient is scheduled accurately and timely.
• The Senior scheduling Coordinator, New Patient must cross cover all functions of Patient Access scheduling to develop a high level of understanding of multiple clinics outside of their assigned pod.
• Must act as a mentor/ resource and provide training to colleagues within the department.
• Serve as shadow for new hires and onboarding of all new team members. Incumbents must adhere to or excel at expected productivity and accuracy targets established by management Minimum Experience Required
• HS Diploma/ GEDor equivalent
• Minimum of two (2) or more years' scheduling experience in a hospital, outpatient facility or physician office environment; with a total of at least three (3) years of scheduling and customer service experience required.
• Minimum of (2) years of Moffitt Patient Access scheduling experience required.
• Minimum of one (1) or more years' scheduling experience as a Moffitt Scheduling Coordinator, New Patient
• Broad understanding of medical terminology required.
• Strong and agile computer skills required Preferred Experience
• Extensive knowledge of Moffitt’s Electronic Health Record and Scheduling Systems including Cerner, Soarian, Power Chart, Zingtree and Trace. Salary Range $18.19 - $27.83 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce. Moffitt Career Site If you have the vision, passion, and dedication to contribute to our mission, then we have a place for you!

1. Equal Employment Opportunity Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
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