Senior Manager, Quality Automation

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity We are seeking a Senior Manager, Quality Engineering with experience in software quality engineering to lead our test automation initiatives and help transform our quality engineering practices.

This role combines deep technical expertise with people leadership, driving the adoption of modern automation frameworks, AI-assisted quality engineering practices, and continuous testing across globally distributed teams. The ideal candidate is passionate about delivering high-quality software, enjoys mentoring engineers, and has experience building scalable automation solutions that integrate seamlessly into modern CI/CD pipelines.

Given the customer-centric nature of this role, candidates with experience in an IT Services or Consulting organization are strongly preferred, as they will regularly collaborate with implementation and delivery teams supporting customers across multiple geographies. Where you will make an impact Drive the design, development, and execution of comprehensive test strategies covering functional, integration, regression, performance, and end-to-end testing.

Technical Responsibility Build and maintain UI (Playwright/Selenium) and API (Postman/REST Assured) automation suites that scale across multiple deployments. Develop performance and security tests (JMeter/K6, OWASP ZAP) and integrate them into Git-based CI/CD pipelines. Drive the adoption of AI-assisted testing capabilities to improve automation productivity, test generation, maintenance, intelligent test selection, and defect prediction.

Process and Enablement Collaborate with project managers, DevOps engineers, and customer SMEs to embed continuous testing throughout delivery. Review and improve test automation code for reliability, maintainability, and speed. Create and share dashboards and reports through tools such as Spira. Test or Azure DevOps to communicate quality metrics clearly.

Champion Shift-Left testing, continuous testing, and Quality Engineering best practices. Client Engagement Partner with higher-education institutions to capture testing requirements, demonstrate automation capabilities, and align with regulatory needs. Act as a knowledgeable advisor on modern quality-engineering techniques, advocating for shift-left and risk-based testing strategies.

What you will bring

Strong expertise in manual testing methodologies and test design techniques. Hands-on expertise with two or more of the following: Playwright, Selenium, Postman, REST Assured, JMeter, K6, Gatling, OWASP ZAP. Proficiency in scripting with TypeScript/JavaScript or Python; experience with Git and CI/CD tools. Experience working in Agile development environments.

Experience working in an IT Services, Consulting, or Customer Delivery organization, supporting enterprise software implementations. Knowledge of AI-assisted testing tools and GenAI-based automation techniques. Experience with enterprise SaaS products and cloud-based applications. Demonstrated ability to build, mentor, and lead distributed Quality Engineering teams.

Strong communication skills, with the ability to explain technical findings to developers, project leaders, and client stakeholders. Strong customer orientation with an appreciation for implementation timelines and customer success. Excellent analytical, problem-solving, and decision-making abilities. Growth mindset and curiosity—driven to learn, adapt, and elevate quality practices.

Work Environment This is a global role supporting customers and delivery teams across multiple regions. The successful candidate should be: Comfortable working in a highly collaborative, globally distributed environment. Flexible in work schedules, including evenings, to provide overlap with customer-facing implementation teams located in North America and other global regions.

Comfortable participating in customer discussions, troubleshooting sessions, release validations, and critical production support activities when needed. Success Measures Success in this role will be measured by: Seamless execution with our Implementation teams distributed globally, contributing to successful customer deployments and high customer satisfaction.

Faster, more reliable release cycles through effective automation and continuous testing. Improved product quality and reduction in escaped defects. Successful adoption of AI-assisted Quality Engineering practices. High-performing, engaged, and continuously developing Quality Engineering teams. What makes #Ellucianlife 12 days vacation, 10 days causal leaves plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits.

Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness o Headspace (mental health) o Wellbeats (virtual fitness classes) Rethink. Care – caregiver support Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.

Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities LinkedIn Learning #LI-HS1 #LI-onsite We are seeking a Senior Manager, Quality Engineering with experience in software quality engineering to lead our test automation initiatives and help transform our quality engineering practices.

This role combines deep technical expertise with people leadership, driving the adoption of modern automation frameworks, AI-assisted quality engineering practices, and continuous testing across globally distributed teams. The ideal candidate is passionate about delivering high-quality software, enjoys mentoring engineers, and has experience building scalable automation solutions that integrate seamlessly into modern CI/CD pipelines.

Given the customer-centric nature of this role, candidates with experience in an IT Services or Consulting organization are strongly preferred, as they will regularly collaborate with implementation and delivery teams supporting customers across multiple geographies. Where you will make an impact Drive the design, development, and execution of comprehensive test strategies covering functional, integration, regression, performance, and end-to-end testing.

Technical Responsibility Build and maintain UI (Playwright/Selenium) and API (Postman/REST Assured) automation suites that scale across multiple deployments. Develop performance and security tests (JMeter/K6, OWASP ZAP) and integrate them into Git-based CI/CD pipelines. Drive the adoption of AI-assisted testing capabilities to improve automation productivity, test generation, maintenance, intelligent test selection, and defect prediction.

Process and Enablement Collaborate with project managers, DevOps engineers, and customer SMEs to embed continuous testing throughout delivery. Review and improve test automation code for reliability, maintainability, and speed. Create and share dashboards and reports through tools such as Spira. Test or Azure DevOps to communicate quality metrics clearly.

Champion Shift-Left testing, continuous testing, and Quality Engineering best practices. Client Engagement Partner with higher-education institutions to capture testing requirements, demonstrate automation capabilities, and align with regulatory needs. Act as a knowledgeable advisor on modern quality-engineering techniques, advocating for shift-left and risk-based testing strategies.

What you will bring

Strong expertise in manual testing methodologies and test design techniques. Hands-on expertise with two or more of the following: Playwright, Selenium, Postman, REST Assured, JMeter, K6, Gatling, OWASP ZAP. Proficiency in scripting with TypeScript/JavaScript or Python; experience with Git and CI/CD tools. Experience working in Agile development environments.

Experience working in an IT Services, Consulting, or Customer Delivery organization, supporting enterprise software implementations. Knowledge of AI-assisted testing tools and GenAI-based automation techniques. Experience with enterprise SaaS products and cloud-based applications. Demonstrated ability to build, mentor, and lead distributed Quality Engineering teams.

Strong communication skills, with the ability to explain technical findings to developers, project leaders, and client stakeholders. Strong customer orientation with an appreciation for implementation timelines and customer success. Excellent analytical, problem-solving, and decision-making abilities. Growth mindset and curiosity—driven to learn, adapt, and elevate quality practices.

Work Environment This is a global role supporting customers and delivery teams across multiple regions. The successful candidate should be: Comfortable working in a highly collaborative, globally distributed environment. Flexible in work schedules, including evenings, to provide overlap with customer-facing implementation teams located in North America and other global regions.

Comfortable participating in customer discussions, troubleshooting sessions, release validations, and critical production support activities when needed. Success Measures Success in this role will be measured by: Seamless execution with our Implementation teams distributed globally, contributing to successful customer deployments and high customer satisfaction.

Faster, more reliable release cycles through effective automation and continuous testing. Improved product quality and reduction in escaped defects. Successful adoption of AI-assisted Quality Engineering practices. High-performing, engaged, and continuously developing Quality Engineering teams. 12 days vacation, 10 days causal leaves plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits.

Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness o Headspace (mental health) o Wellbeats (virtual fitness classes) Rethink. Care – caregiver support Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.

Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities LinkedIn Learning #LI-HS1 #LI-onsite