RX Refill Specialist 1

Job Summary

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. We are looking for Medical Assistants who can support the provider and staff EMR in-baskets.

Support includes completing paperwork, communicating with the patient, and all other tasks which help support the patient. This job description in no way states or implies that these are the only duties to be performed. He or she may be required to follow any other instructions and to perform other duties requested by his or her supervisor based on the needs of the organization.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An ability to answer and manage routine portal messages, If unable to resolve, Medical Assistant forwards messages to the provider staff or provider in a timely fashion. Oversee medication refill inbox and make sure all prescriptions are refilled within 2 businesses days max, Managing and refilling medications directly to pharmacy per our prescription refill protocol Place electronic orders for medication refills as authorized under our refill protocol.

Phone calls direct to pharmacy when indicated. Maintain a clean and organized workstation. Consistently meet established daily productivity goals and performance standards while maintaining accuracy, efficiency, and quality in assigned responsibilities. Works cooperatively with others, including appropriate communication with patients, providers, support staff, and administration.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: High School Diploma or equivalent (GED) required. Medical Assistant Certificate, completion of program. A valid BLS Certification from an accredited organization is required.

Minimum Experience Required: Must have a minimum of 1-year clinical experience. Must have a minimum of 1 year Triage experience. Minimum Knowledge and Skills Required: Bilingual Spanish is preferred. Knowledge of and the ability to perform nursing procedures for which the vocational nursing course has provided the necessary degree of skill and judgment; performance shall be limited to those acts for which he or she has been prepared.

Ability to communicate effectively and congenially with patients and staff members in person and over the phone. Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members. Ability to observe the general physical condition of patients to detect signs of abnormalities. Ability to record observations and notes completely, accurately, literately, and concisely.

Computer skills are necessary to navigate the company’s EMR system. Ability to accept supervision and feedback. Work Authorization Must be authorized to work in the United States. Monday-Friday (Hours based on business needs)