Senior Customer Service

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

• Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.
• Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit
• Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation
• Propose and review training needs and implement training as plan of team
• Working with lab supervisors for ensuring all job complete ontime to client
• Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)
• University graduation with related background
• At least 3 years experience working in CS of laboratory testing field
• Good typing and computer skills
• Good communication skill in both Vietnamese and English Position may require an individual to return back to the laboratory, other than regular business hours, which can include evenings, weekend / holidays, when needed to meet business / customer commitments.