IT Help Desk Technician

Job Details: Level: Experienced, Job Location: PUTNAM COUNTY HOSPITAL

• GREENCASTLE, IN, Salary Range: Undisclosed, FT IT Help Desk Technician -Experience answering phone calls and emails regarding computer hardware and software problems. -Understanding of Active Directory, Azure, or Identity Management.
• Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access. -Experience with Microsoft operating systems (i.e. Win10 & Win11). -Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.) -Experience using remote control tools to troubleshoot computer problems. -Installation and support of windows based printers and networking support. -Understanding of VPN, RDP, Citrix and other remote access tools. -Basic knowledge of Microsoft Exchange email system. -Hardware diagnostics and software installation/patching. -Experience with service desk ticketing systems. -Basic understanding of security best practices regarding IT Infrastructure. -Be able to escalate complex problems to tier1/Tier2 Engineers Qualifications: -Minimum of 2-5 years of experience as a Help Desk technician or equivalent. -Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi). -Strong communication and customer service skills. -Ability to be on-call 24/7 to support hospital systems Physical demands include: Must be able to remain in a stationary or sitting position for periods of time. Must be able to exchange accurate and detailed information when called upon.