Server/Waiter/Waitress

RESPONSIBILITIES

/ FUNCTIONS Providing an exceptional guest service experience to all guests Serve & run food and beverage to the clients tables and area You are responsible to provide food and beverage service according to Nikki Beach brand standards, guidelines, and procedures Service is to be presented in a fun, friendly and professional manner Staying guest focused and nurturing an excellent guest experience Ensure maximum guest satisfaction Providing a warm welcome and a gracious farewell Follow all opening, daily and closing duties Able to provide all food & beverage mise-en-place duties Anticipating guests' needs and responding urgently and appropriately to guests concerns and requests Assessing customers’ needs and preferences and making recommendations Set up a restaurant according to the daily layout and restaurant standards defined by the brand Completing assigned duties prior to service Taking and serving food and beverage orders and artfully describing menu items Checking and clearing waiters’ stations during and after service If required, assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness Handling all guest complaints in a professional manner and contacting your manager when necessary Clear operating equipment to designated wash-up and storage areas Clear and reset tables according to service operating procedures and standards Report any damages or losses to the manager Follow closing cash out procedures Maintaining a good teamwork relationship with colleagues Arriving to work punctually, wearing a clean and correct uniform and maintaining a high standard of personal appearance and hygiene Must attend and participate in staff training and daily lineup meetings Follow and enforce all the SOP’s and mandates as they have been trained and instructed.