Supervisor, Home Services

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives.

It’s a challenging goal, but we have a winning team that is looking to grow. As the Supervisor, Home Services, you will lead field teams responsible for fiber installations, home automation, and customer support across residential areas. You’ll supervise daily installs by C Spire and contract employees, manage field inventory and scheduling, and ensure adherence to quality and uniform standards.

Your leadership directly impacts customer satisfaction and our brand reputation within the communities we serve.

Responsibilities

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Lead, coach, and support field technicians to ensure high performance, accountability, professionalism, and strong customer interactions. Supervise all daily field operations, including employee and contractor installs, workload distribution, scheduling, workflow management, and timely closure of work orders.

Maintain operational excellence by monitoring productivity, job accuracy, SLA adherence, and technician readiness while resolving issues that impact service delivery. Ensure all work meets quality, safety, and compliance standards through field audits, ride‑alongs, review of job documentation, and consistent enforcement of processes and SOPs.

Promote and enforce a strong safety culture, including safety meetings, hazard awareness discussions, PPE usage, driving behavior, and compliance with company and OSHA requirements. Track and manage key performance metrics such as daily productivity, MTTR, first‑time fix rate, and customer satisfaction/NPS to identify trends and drive continuous improvement.

Serve as the primary escalation point for customer issues, resolving service concerns quickly and ensuring technicians communicate clearly and professionally. Install and service IPTV, high‑speed data, voice, home security, and home automation systems, ensuring high‑quality workmanship and customer satisfaction. Operate and interpret fiber testing tools such as OTDR, light meter, light source, and multi‑meter to validate signal integrity and installation quality.

Troubleshoot and resolve technical issues, provide customer education, and complete system testing and sign‑off at the customer’s premise. Conduct customer premise surveys, verify site readiness, and review or modify work orders based on real‑time conditions. Oversee inventory, vehicles, and tool accountability, ensuring technicians have proper equipment, materials, and well‑maintained vehicles and assets.

Maintain accurate administrative records, communicate expectations and updates, and participate in leadership meetings, training efforts, and hiring/onboarding activities. Perform additional duties as assigned. This position is an exceptional introduction to field operations and technical services, with ample opportunity to grow into leadership and network roles.

From Supervisor, Home Services, you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Home Services team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• High School Diploma or recognized equivalent.
• Experience with IPTV, cable TV, fiber splicing, wireline phone service, and wireless technology.
• Proven leadership and communication skills.
• Must possess a high degree of interpersonal skills. We will give special consideration to candidates who have:
• Formal technical training or certifications relevant to fiber installation or home automation.
• Prior supervisory or team leadership experience in a technical or field-based role. What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• Well. Beacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position Physical Requirements and Working Conditions Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Must be available via phone 24/7 for emergencies and on-call as directed. Must be able to work evenings and weekends. Regional and occasional long-distance travel required. Must have a valid driver’s license and be insurance eligible. Must be able to lift and move 50 lbs. or more, work on ladders, operate tools and traverse difficult terrain, including attics and outdoor conditions for extended periods. *Complimentary wireless service and device available to team members in our wireless footprint. If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.