Head of Tooling & Automation – CTO Track Role in a Leading MSP

Job Title: Head of Tooling & Automation – CTO Track Role in a Leading MSP Location: Dublin / Hybrid Job Type: Full-time, Permanent Salary: €70,000–€80,000 basic + bonus + pension + benefits We’re hiring on behalf of a forward-thinking MSP looking for a hands-on technical leader to take full ownership of their internal and client-facing tooling ecosystem.

This is a unique opportunity for a Level 3 Engineer or a very strong L2 Engineer from an MSP background who wants to step into something more strategic, high-impact, and autonomous. You will act as the key decision-maker for the full stack of internal platforms (PSA, RMM, documentation, quoting, billing, automation) and the client-facing technology suite (cybersecurity, backup, endpoint management, etc.)

Think of this as the MSP equivalent of a Technical Architect or CTO — but with far greater autonomy and the ability to shape internal systems, client tools, operational standards, and future strategy.

Requirements

Own, optimise, and secure all internal platforms (PSA, RMM, documentation, quoting, billing, automation) Act as internal product owner for all client-facing toolsets and platforms Lead automation and scripting efforts to improve workflows and eliminate manual tasks Evaluate and implement AI tools that enhance operational efficiency Drive security and compliance best practices (ISO27001, GDPR, vendor governance) Collaborate with Sales, Technical, and Finance teams to align tooling with business needs Play a leadership role in shaping internal standards and continuous improvement initiatives You Will Bring: Proven experience in a managed services or IT solutions environment Strong technical foundation across internal systems and SaaS integration Demonstrated experience automating a real-world project (any tool – Power.

Shell, Power Automate, scripting, etc.) A mindset for improving systems, reducing friction, and raising standards Familiarity with ISO27001 or similar compliance frameworks (nice to have) Benefits Why Apply: High-autonomy strategic role with influence across internal and client-facing platforms Ideal step up for an MSP Engineer ready to move from operations into technical leadership Excellent salary package: €70,000–€80,000 basic + bonus + pension + benefits To Apply: If you are an experienced Level 3 (or strong Level 2. MSP Engineer with real-world automation experience, send your CV to Gerry [email protected] at Stack and Co.