Senior Leasing & Operations Specialist

Description Are you organized, people-focused, and ready to play a key role in keeping a community running smoothly? We’re looking for a detail-oriented, sales focused Senior Leasing & Operations Specialist to join our team at Chestnut Oaks in Fort Washington, MD . Chestnut Oaks is a vibrant, upscale 55+ active adult community where lifestyle is everything.

If you thrive on connecting with people, closing sales, and being part of something meaningful, we want to hear from you.

Responsibilities

Operations & Administration Support daily operations to keep the community running efficiently. Assist with leasing paperwork, move-ins, and resident files. Maintain accurate records, reports, and data systems. Help manage financial processes (AP/AR, rent collections, receivables). Ensure compliance with policies and procedures.

Handle day-to-day problem solving with a calm, solutions-focused approach. Leasing Conduct tours and assist prospective residents as needed. Support the leasing process from inquiry to move-in. Maintain accurate availability and unit readiness. Assist with marketing and outreach efforts. Resident Experience & Support Serve as a friendly, professional point of contact for residents and visitors.

Assist with resident communications, newsletters, and updates. Respond to questions and concerns with professionalism and urgency. Support community events and overall resident engagement. Build positive relationships that contribute to resident satisfaction and retention.

Requirements

Experience in property management, leasing, or a similar role. Strong organizational and multitasking skills. Confidence working with reports, systems, and financial data. A positive, professional attitude with strong communication and sales skills. Ability to balance administrative responsibilities with resident interaction.

Detail-oriented mindset with strong follow-through. Experience in senior living communities is a plus.