Account Analyst

This is a Band 30 role: Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. This role is a part of Global Supply Management-P2P Ops group within Global Services Group. Specifically, the position will be a critical part of the GCP Client Incentives team, responsible for the analysis, interpretation, profiling and secondary review of contractual terms and obligations in the CIS system.

The position will be responsible for a thorough review of the contractual terms that Hex. Digital has with our corporate clients. The role will also be expected to ensure robust monitoring and reporting of various measures, initiatives, and overall delivery levels of contract set-ups. The core responsibilities of the individual will include, but not be limited to the following:

• Review client incentive contracts and interpret the associated financial terms.
• Profile as well as perform the quality check of incentive term set-ups according to the contractual implications in the Card Incentives System (CIS).
• Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues.
• Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives profiling.
• Collaborate with Partner Operations Governance on relevant initiatives and deliverables.
• Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities.
• This role may be subject to additional background verification checks.

Qualifications

• MBA / CA /CS/B.com ReqID: 18013743 Schedule (Full-Time/Part-Time): Full-time