Senior Business Analyst

Position Title : Sr. Business Analyst/ IT Project Manager Location : Mumbai Primary Responsibilities : Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions. Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business. Manage project timelines, budgets, and deliverables for client accounts.

Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery. Oversee the development and execution of account strategies to achieve business goals. Track project progress and resolve any issues or concerns that may arise. Conduct regular meetings with clients to review performance and discuss new opportunities.

Skills Required : Strong understanding of IT products, services, and solutions. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple accounts and projects simultaneously. Problem-solving skills and ability to handle challenging situations with clients. Proficient in MS Office and other business tools.

Qualifications

Bachelor's degree in Business, Information Technology, or related field. Proven experience in management, preferably in the BFSI /IT sector. Experience working with cross-functional teams and managing client expectations. Desirable Traits : Proactive, goal-oriented, and detail-driven. Ability to build long-lasting relationships with clients.

Strong organisational and time-management abilities. Ability to travel as required for client meetings and project oversight.