Job description
What you will do
- Supervise daily Front Office operations, including reception, check-in, and check-out procedures.
- Support and guide Front Desk Agents to ensure service excellence and operational efficiency.
- Handle guest feedback, complaints, and special requests in a professional and solution-oriented manner.
- Ensure accurate reservations, billing, and cash-handling procedures.
- Coordinate closely with Housekeeping, Bell Desk, and other departments to ensure seamless guest flow.
- Assist with staff scheduling, training, and performance monitoring.
- Ensure compliance with hotel policies, procedures, and brand standards.
Your profile
- Minimum of 2–3 years of experience in Front Office or Guest Services, preferably in a supervisory role.
- Strong leadership and communication skills.
- Guest-focused mindset with excellent problem-solving abilities.
- Ability to work shifts, including evenings, weekends, and holidays.
- Fluent in English; additional languages are an asset.