Large Direct Order Customer Service Rep

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers. As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a LDO Customer Service Representative in our Lawrence, KS location.

An LDO Customer Service Representative provides a consistently high level of communication to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities relating to wholesale customers such as order processing, invoicing, and customer care.

ESSENTIAL ACCOUNTABILITIES: Coordinates production, distribution, and shipping activities for wholesale customers. Maintains company policies, procedures, and standard practices for wholesale customer operations. Processes wholesale orders and invoices. Maintains wholesale accounts/customer files. Collaborates with freight companies to ensure customer service.

Collaborates with credit department to ensure compliance with procedure and review accounts. Prepares periodic reports on operations. Responds to all wholesale customer requests ensuring that the customer receives prompt and professional service. Utilizes an electronic database to retrieve wholesale customer information, purchase order status, and change customer purchase orders.

Achieves and maintains rapport with wholesale customers to give them the best possible service. Processes all changes, deletions, and/or additions from the wholesale customers. Ensures efficient and accurate processing of orders. Assumes all other duties as assigned by supervisor. THE MOST IMPORTANT ACTIVITIES PERFORMED: Collaborates with freight companies to ensure customer service.

Collaborates with credit department to ensure proper monetary payments. Ensures efficient and accurate order processing and invoicing of orders. Processes all changes, deletions, and/or additions from wholesale customers. Retrieve customer information, purchase order status, and update sales orders. Achieves and maintains rapport with wholesale customers to give them the best possible service.

PHYSICAL REQUIREMENTS: Must be able to sit for extended periods of time. Prolonged use of keyboard and computer. Must be able to lift and carry up to 25lbs. periodically. Frequent use of fine motor skills for writing, and computer work.

MINIMUM QUALIFICATIONS

REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS): Minimum of two (2) years customer service experience is required. Excellent communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge. Must be able to work well independently, under pressure, and in a fast-paced environment.

Ability to prioritize and organize heavy call and administrative volume. Navigator experience is a plus. A technical aptitude. Proficient with Microsoft Outlook, Excel, and Word. Experience in professional writing and communication.

Benefits

include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others. #amarrcareers