Centralized Associate (TEXAS)

The Centralized Services Associate plays a hands-on role in executing administrative, system, and operational tasks that support on-site teams, ensuring consistency, accuracy, and timely completion of work across multiple properties. This is not a property-level role; it operates as part of a centralized, shared-services model.

Primary Responsibilities

• Execute assigned centralized administrative and system-related tasks in accordance with established SOPs and workflows.

• Maintain strong organization and accountability in a remote work environment.

• Adapt to shifting priorities and assist with additional administrative or operational tasks as needed.

• Perform centralized, property-support tasks across multiple properties, with scope expanding as the centralized services function develops.

• This is a resident-facing, property-level team-facing role that requires regular phone communication and timely follow-up in accordance with established response standards.

• This is a hybrid role and requires availability for in-person workdays, trainings, or operational support based on business needs.

Required Skills & Experience

• Minimum 2 years of experience in an administrative, operations, or systems support role within multifamily or a related field.

• 2-3 years of experience using RealPage software, specifically OneSite Leasing & Rents (New OneSite).

• Strong attention to detail, organization, and follow-through.

• Comfortable working independently while following established processes and deadlines.

• Willingness to learn new systems, workflows, and responsibilities as the team scales.

• Ability to communicate in English

Preferred Qualifications

• Ability to communicate in Spanish

• Bachelor’s degree in Business, Information Systems, or equivalent work experience.

• Exposure to centralized or shared-services models.