Rundoo

Implementation Manager

Rundoo

ChicagoFullTime$86k – $111kPosted Apr 27, 2026
Apply for this role

Job description

ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems.

We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

ABOUT THE ROLE

💼 As an Implementation Manager at Rundoo, you will lead clients through the entire implementation process, from initial sign-up to steady state, where they are fully transitioned to general support. You will be responsible for ensuring a smooth and efficient onboarding experience, working closely with both clients and internal teams to drive successful outcomes.

You’ll report to Rundoo’s Head of CX, Vidhan and work closely with a team of peers on the implementation team who do the same role. You’ll also collaborate closely with our sales team and client success team to ensure a clean and efficient client handoff between teams. This role is ideal for someone who thrives on building lasting customer relationships and growing with a fast-paced startup.

WHAT YOU’LL DO AS AN IMPLEMENTATION MANAGER AT RUNDOO 🗒️

  • Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
  • Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
  • Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

REQUIREMENTS

☑️

  • Excellent communicator with a track record of building strong, consultative customer relationships
  • Experience in project management with exceptional attention to detail
  • Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
  • Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
  • Valid U.S. driver’s license
  • Comfortable with travel
  • At maximum: 1-2x a month, 1-3 days at a time
  • Work in our River North office in Chicago 4x/ week. BONUS POINTS 🌟
  • Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.
  • Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
  • Prior experience in education.
  • Experience driving change with customers adopting new workflows or systems. INTERVIEW PROCESS 🎤
  1. Intro Call (20 minutes, remote) – An introductory call with Shannon to learn more about each other.
  2. Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions.
  3. Round 2 (1 hour, remote) –
  4. Session Agenda:
  5. Meet the team
  • Meet with Viviana and Jason
  1. Activities Part 1: Simulate a sales → Implementation handoff call A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients. Part 2: Product Training We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed.
  2. Coffee / meal with the team in Chicago
  3. Final Call (15 minutes, remote) – Conversation with our CEO, Nick.
  4. Reference check
  5. Offer ABOUT THE TEAM 👥
  1. Vidhan https://www.linkedin.com/in/vidhanagrawal/ (Head of CX)
  2. Matt https://www.linkedin.com/in/matthew-kestufskie/ (Head of Sales)
  3. Claire https://www.linkedin.com/in/claire-byrne-2136231b/ (Head of Client Success)
  4. Robbie https://www.linkedin.com/in/robert-lamb-033673358/ (Client Success Manager) COMPENSATION 💵
  • Salary: $86,000 - $111,000 annually
  • Equity: $16,735 - $17,530 initial grant value, vesting over 4 years BENEFITS 🏋️
  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • Life insurance - 401k with Betterment
  • Unlimited PTO with 10 company paid holidays
  • In-office gym
  • Daily team lunches
  • Learning materials and audiobook subscriptions ABOUT OUR FOUNDERS 🌲
  1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰
  2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $18m across three rounds:
  3. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia.
  4. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/.
  5. An $11m series A led again by Bessemer and CRV.