Payments Fraud Manager

Manage all aspects of the payments fraud operations, including monitoring payment processing and gateway activities, payments fraud data analysis and set-up mitigating rules using the fraud module. Formulate and execute fraud mitigation plans Execute policies and strategic programs to address the payments fraud risk, mitigate the loss or damage of any nature.

Sound understanding of the anti-fraud management strategies related to the payments acquiring, issuance business models. Maintain an in-depth knowledge of Card Scheme rules/payment card network rules. Monitor partner/merchant’s performance under card association fraud risk rules. Review any case of suspected fraud reported and take appropriate actions accordingly.

Regularly generate, review reports to early identification of unusual processing patterns. Conduct analysis and investigation on any partner/merchant’s suspected fraudulent transactions by using available resources including partner contact, contacting banks/issuer. Maintain a strong relationship between internal and external stakeholders.

Educate stakeholders on the fraud management platform and processes. Promptly attend to partner requests related to payments fraud management. Maintain awareness of key process changes, system changes and how they impact the payments fraud risk. Develop proactive efforts to measure and mitigate fraud risk without negatively impacting the customer experience and the revenue.

Engage with stakeholders (Ex: fraud prevention service providers, processors/acquirers, issuers, payment partners, etc.) to set up fraud mitigation systems, processes to address issues. Also, to improve our payment fraud systems and payment partner/user experiences. Review incoming chargebacks and provide timely responses to the payment providers to ensure the highest possible win rate.

Work across multiple platforms and cross-functionally to build strong chargeback resentments. Identify the opportunities to minimize the incoming volume of chargebacks received. Develop and implement strategies to improve chargeback represented rates. Communicate and report overall status, primary metrics, essential fraud issues, solution plans and readiness timelines to senior management.

Develop monthly reporting metrics to monitor payments fraud metrics. Create reports and communicate to Senior Management regarding any concerns of an existing partner/merchant’s portfolio. Evaluate the effectiveness of payment fraud detection systems and strategies. Proactively contribute to new payment fraud prevention strategies, tools or technologies.

Analyze and define metrics that provides the success of payment methods/product, fraud service providers and make recommendations to optimize payment authorization rates. Recommend potential optimizations to maximize revenue by mitigating losses. Continuously improve payments fraud management processes and procedures Experience in handling Safe key (American Express) and 3D (Visa/Master.

Card) secure transactions in the Card Not Present environment. Sound knowledge about Cyber source / Threat. Metric tool Good knowledge about setting up Fraud Management rules for Issuing & Acquiring activities