Field/Technical Engineer

Summary The Field/Technical Engineer serves as a vital component of Verse Telecom's operations, dedicated to the deployment, upkeep, and resolution of issues within the company's fiber optic internet infrastructure and end-user connections. This role is essential for ensuring high-quality network performance and customer satisfaction by managing the physical and technical aspects of the service delivery lifecycle.

Responsibilities

Deploy and configure fiber internet services alongside necessary network hardware. Execute the full spectrum of fiber cabling tasks, including laying, splicing, terminating, and validating connections. Diagnose and rectify network disruptions and connectivity challenges promptly. Perform scheduled maintenance checks and inspections on network assets to ensure reliability.

Address and resolve technical incidents and service inquiries reported by clients. Set up and manage customer premises equipment such as ONTs, routers, and OLTs. Track network efficiency metrics to detect and prevent potential system failures. Evaluate potential installation sites through on-site surveys to plan new deployments.

Maintain accurate records of all technical operations, including installations, repairs, and inventory usage. Refer intricate technical problems to specialized teams for advanced resolution. Guarantee that all field operations strictly adhere to safety protocols and organizational guidelines. Requirements