Level 1 & Level 2 Field Techs / Desktop Support

THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLYL1 and L2 Desktop Technicians. Location: Wilmington, DE

• ONSITEShift: Monday through Friday: 8 am to 5 pm. Initiative: Desktop Set Up for buildings. Part-time temporary Job Description/ Responsibilities• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.• Handle equipment installation and moves with little or no supervision.• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.• Work well under supervision.• Training will be provided. Qualifications:• Excellent communication skills.• Strong troubleshooting and critical thinking skills.• Positive and professional demeanor.SCOPE OF WORK for Level 2 Desktop Technician
• Install all the equipment that has been staged by the Level 1 Team.• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided Smart. Sheets link.SCOPE OF WORK for Level 1 Desktop Technician
• Distribute and stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.• There will be additional equipment for each trader desk.• Work will have to be documented within provided Smart. Sheets link: what equipment has been staged at what desk.