Full Time Service Advisor

Description The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction.

Requirements

• Retain a high level of customer satisfaction at or above Group Average
• Maintain a high level of Service Metrics Measurements
• Follow the Written Service Drive Process for both Quick Lane and Service Departments
• Control expenses including Rental Vehicles and policy adjustments
• Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management
• Develop accounting skills for the Service department
• Learn to use the DMS (Dealership Computer System)
• Understand the Ford Warranty Process
• Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts
• Continue all training and certification classes
• Maintain a good relationship with all departments
• Endorse a high level of professionalism Education Required:
• High School Diploma or equivalent Practical Experience:
• 1 year of experience in the field is required