Field Services Technician

Job Title: Lead Field AV Technician (Cabling & Systems Installation) Pay: $85,000 – $100,000 per year Location: Rancho Cordova, CA (On-site / Field-Based) FLSA Status: Exempt Reports to: Operations Manager About Mergent Systems Mergent Systems delivers audio visual, communications, and infrastructure solutions across commercial and government environments.

Our work is hands-on, field-based, and execution-driven, focused on installing, building, and delivering reliable systems in real-world environments. We operate in a fast-paced, project-based environment where accountability, craftsmanship, and teamwork are critical to success.

Position Summary

The Lead Field AV Technician is a hands-on, field-based role responsible for the installation, cabling, and deployment of audio visual and communications systems. This is NOT a desk-based IT or engineering role. This position requires a working lead who will: Be in the field daily working with customers Perform physical installation work Lead by example on job sites Support and guide junior technicians The ideal candidate has a strong background in: Structured cabling Cable termination AV equipment installation Field troubleshooting This role is critical to ensuring projects are completed safely, efficiently, and to high quality standards.

Key Responsibilities

Field Installation & Cabling (Primary Focus) Install, route, and secure structured cabling (Cat5/6, fiber, low voltage) Terminate and test cables (RJ45, patch panels, AV connections, etc.) Install AV systems including: Displays and TVs Video conferencing systems Speakers, microphones, and control systems Rack and stack equipment (AV racks, network racks, etc.)

Read and execute installation drawings and site plans Ensure clean, professional installations at client sites Hands-On Field Leadership Lead small crews on job sites while actively performing installation work Train and support junior technicians on proper installation techniques Ensure work is completed safely and meets company standards Maintain productivity and accountability on site Troubleshooting & System Setup Perform basic troubleshooting of AV and connectivity issues Verify system functionality after installation Support final system testing and client handoff Project Execution Work closely with operations and project teams to meet timelines Communicate progress and issues from the field Ensure materials, tools, and equipment are used efficiently Required Experience 4–8+ years of hands-on field installation experience Strong experience with: Structured cabling (pulling, terminating, testing) AV system installation Low voltage systems Experience working on construction sites or active job sites Experience leading or mentoring other technicians in the field Required Skills Ability to terminate and test cables independently Ability to install and mount AV equipment safely and correctly Ability to read blueprints, diagrams, or scope of work documents Strong troubleshooting skills in field environments Reliable, self-starter with strong work ethic Comfortable working in fast-paced, changing environments Physical Requirements Ability to lift and carry up to 50 lbs regularly Ability to: Climb ladders Work in ceilings and confined spaces Stand, bend, and move for extended periods Comfortable working in active construction and field environments What This Role Is NOT To ensure alignment, this role is NOT focused on: Laptop configuration or IT help desk support Software engineering or system design Desk-based technical work This is a hands-on, physical, field installation role.

Preferred (Nice to Have) Experience with commercial AV systems (Zoom Rooms, Teams Rooms, etc.) Certifications (CTS, low voltage, etc.) Experience working with government or commercial contracts Benefits 401(k) Health, Dental, Vision Insurance Paid Time Off Life Insurance Stable, long-term opportunity with growing company Work Location Field-based (Rancho Cordova and surrounding areas) In-person required Salary $80,000 - $100,000 per year