Head of Inside Sales & Customer Experience

The Head of Inside Sales & Customer Experience will design, stand up, and lead centralized customer-facing functions that enable greater consistency, faster responsiveness, and a best-in-industry customer experience across all Thrive brands and markets—while preserving strong partnership with field leadership.

This role owns the strategy, operating model, and performance of Thrive’s centralized Inbound Lead Response and Inside Sales teams. This leader will build scalable teams, define best practices & KPIs to drive organic growth and retention while ensuring every customer interaction reflects Thrive’s commitment to the customer experience and each local brand’s commitment to service.