Sales Associate

Position: Sales Associate Department: Retail The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals. Primary Responsibilities:

• Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile
• Be able to anticipate guest needs
• Convey enthusiasm and a genuine sense of interest in the guest
• Achieve hourly and monthly sales goals
• Maintain a professional attitude with sincere desire to please our guests
• Be able to work one on one with our guests
• Become an expert about the merchandise offered in the shop to build credibility and increase sales.
• Be able to work in a fast-paced environment and multi-task while being attentive to guests
• Build rapport with guests and identify their needs by listening and asking open-ended questions
• Suggest items that meet the guest’s needs and explain the features and benefits of the item offered
• Be able to keep the shop attractively merchandised and well stocked
• Maintain good housekeeping standards in shop and storage area
• Be able to follow the Greenbrier Retail Business professional dress code
• Be able to operate a Point of Sale system and handle cash, room charges and credit cards
• Work well as a part of a team
• Take initiative without supervision
• Must be detail oriented and have good organizational skills
• Must have a passion to sell and work in the service industry
• Be able to adapt to change and perform other duties as needed Normal working hours: Shop hours 9am to 9pm or 10am to 11pm
• 8 hour shifts
• Flexible working hours, shifts vary
• Available weekends and holidays
• Hours may change for special events Past work experience:
• At least 6-12 months sales experience required Education Requirements:
• High School Diploma or equivalent Communication Skill Requirements:
• Ability to read, write and follow instructions
• Ability to effectively communicate with guests, team members and management
• Ability to communicate in a friendly, positive and professional manner
• Ability to communicate on the telephone using The Greenbrier telephone standards
• Must be a good Listener Technical Requirements:
• Ability to use and understand The Greenbrier Point of Sale Retail system
• Basic computer skills
• Basic math functions such as addition, subtraction, multiplication and division.
• Ability to use a calculator and calculate percentages Physical requirements:
• Standing for 8 hours
• Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders Required Supervision:
• Must be able to work independently with little or no supervision
• The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.