Community Relations & Events Manager

Job Title: Community Relations & Events Manager

Employment Type: Full-Time / Salary / Exempt

Goodwill Southwest Florida is seeking a Community Relations & Events Manager to lead community outreach, volunteer engagement, event planning, and social media initiatives that connect individuals, businesses, and organizations to Goodwill's mission. The Community Relations & Events Manager is responsible for growing volunteer participation, building community partnerships, coordinating events, creating engaging content, and increasing public awareness of Goodwill's programs, services, and community impact.

Key Responsibilities:

• Lead the development, implementation, and growth of Goodwill Southwest Florida's volunteer engagement program.

• Develop and manage processes for volunteer recruitment, onboarding, scheduling, communication, recognition, and stewardship in collaboration with departments across the organization.

• Identify meaningful volunteer opportunities and build relationships with individual volunteers, businesses, schools, civic organizations, and community groups.

• Coordinate and oversee volunteer participation for programs, events, special projects, and community initiatives.

• Track volunteer participation and impact metrics and develop strategies to strengthen volunteer retention and long-term engagement.

• Support the planning, promotion, coordination, and execution of organizational and community events.

• Manage event registration, attendee communications, volunteer assignments, and participant engagement activities.

• Identify opportunities for community outreach, partnerships, presentations, and organizational representation within the community.

• Support signature events, program celebrations, volunteer activities, and community engagement initiatives.

• Manage organizational social media platforms and maintain content calendars.

• Create written, photographic, and video content that highlights Goodwill's people, programs, partners, events, and community impact.

• Develop and share stories that connect volunteerism and community involvement to Goodwill's mission.

• Support digital campaigns that increase awareness, participation, volunteer engagement, and event attendance.

• Monitor audience engagement, social media performance, and content effectiveness and recommend opportunities for improvement.

• Maintain organizational photo, video, and content libraries.

• Follow all company policies, procedures, and applicable federal and state laws.

• Maintain reliable transportation and travel throughout the community as needed.

• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Nonprofit Management, Community Development, or a related field preferred.

• Three years of experience in community engagement, volunteer management, nonprofit outreach, communications, events, public relations, or a related field.

• Volunteer recruitment, coordination, or program development experience strongly preferred.

• Strong relationship-building, communication, organizational, and project management skills.

• Knowledge of volunteer management, community outreach, event coordination, social media management, and content creation.

• Strong storytelling and written communication skills.

• Photography and basic video creation skills preferred.

• Ability to develop and maintain positive relationships with volunteers, community partners, and stakeholders.

• Ability to manage multiple projects, priorities, and deadlines effectively.

• Ability to work occasional evenings and weekends in support of events and community activities.

• Valid driver's license and reliable transportation required.

Why Goodwill?

• Mission-driven nonprofit organization

• Collaborative merchandising team

• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance

• 403(b) retirement plan

• Paid time off (PTO) and paid holidays

• Employee Assistance Program

• Employee discounts

• Tuition Reimbursement