Contact Center Representative II

Who We Are

AdelFi Christian Banking unites two trusted Christian financial institutions (Christian Community Credit Union & AdelFi) bringing together more than 130 years of combined experience. Together as one faith-based credit union, we're committed to practical banking that helps you live out your values and make a lasting Kingdom impact.

Role Summary

As a Contact Center Representative II, you deliver accurate, high-quality member support in a fast-paced Contact Center while safeguarding member information and strengthening relationships through solution-focused guidance. You’ll handle complex account and loan requests, open new memberships, complete loan pre-approvals, and resolve escalated issues with sound judgment and attention to detail. You’ll also promote relevant products through consultative Sales conversations, and serve as a steady resource for peers by helping troubleshoot and support newer representatives.

Required qualifications/skills:

• High school diploma or equivalent
• 3+ years customer service experience in a bank/credit union
• 2+ years public-facing Call Center experience
• Cross-selling experience
• Strong verbal/written communication, math aptitude, 40wpm typing, and ability to work under pressure
• Available to train full-time (40 hours per week) at San Dimas branch for about 60-90 days and transition to a hybrid work schedule
• Preferred: Episys, Synapsys, STAR, FDR; bilingual English/Spanish; accounting knowledge

A Typical Day

Throughout the day, you’ll keep a steady Call Center pace, maintain a professional tone, and look for natural moments to educate members on options that fit-without losing sight of service-first Customer Service.

Total Rewards

Comprehensive benefits package including Medical, Dental, and Vision coverage; 401(k); Life Insurance; Flexible Spending Account (FSA); Paid Time Off including Serve Days; Employee Events; Competitive Salary; and an Equipment Stipend to support your work setup.