Assistant Store Manager

Description The Assistant Store Manager is responsible for assisting in overseeing all aspects of store operations to drive sales, deliver an exceptional customer experience, and lead a high-performing team. This role assists in managing sales performance, staffing, merchandising, inventory coordination, and operational standards while ensuring the store reflects the brand and meets financial goals.

The Assistant Store Manager partners closely with warehouse, delivery, and corporate teams to ensure smooth end-to-end execution.

Key Responsibilities

Lead daily store operations, including sales, customer service, and merchandising Drive revenue through sales leadership, coaching, and performance management Recruit, train, schedule, and develop store associates Ensure showroom presentation, pricing accuracy, and visual standards Manage store expenses, budgets, and operational controls Handle customer escalations and resolve service issues professionally Ensure compliance with company policies, safety standards, and loss prevention procedures Requirements Education & Experience High school diploma or equivalent required; bachelor’s degree in business, retail management, or related field preferred 1–3 years of retail management experience, preferably in furniture, home goods, or specialty retail Proven experience leading teams and achieving sales and operational goals Sales & Leadership Skills Strong sales leadership with the ability to coach and motivate a customer-focused team Experience analyzing sales metrics, KPIs, and financial reports to drive performance Ability to set goals, manage performance, and provide constructive feedback Operational & Business Skills Knowledge of retail operations, inventory management, and merchandising standards Experience with POS systems, CRM tools, and retail management software Strong organizational, time-management, and problem-solving skills Customer Experience Demonstrated commitment to delivering a high-quality customer experience Ability to handle customer concerns and escalations with professionalism and empathy Understanding of consultative selling, especially for higher-ticket items like furniture Physical & Scheduling Requirements Ability to work a retail schedule, including evenings, weekends, and holidays Ability to stand, walk, and move throughout the showroom and stock areas as needed