Sample Manager LIMS Engineer

We're looking for a Sample Manager LIMS Engineer to join our team in Lisbon, Portugal in a hybrid working mode. In this role, you will provide continuous post-implementation support, configuration and enhancements for Thermo Scientific Sample. Manager LIMS in a SaaS environment. Your expertise will ensure uninterrupted lab operations and compliance with established standards, while collaborating closely with business and IT stakeholders to maintain system integrity and efficiency.

Responsibilities

Act as the primary subject matter expert (SME) for Thermo Scientific Sample. Manager LIMS Collaborate with laboratory users and IT teams to address system needs and inquiries Manage system configuration, user access and compliance requirements Troubleshoot, analyze and resolve incidents while minimizing system downtime Handle change and problem management activities aligned with ITIL processes Maintain detailed documentation of processes and system changes according to organizational standards Support report and dashboard configurations, workflows and customizations to meet operational needs Requirements Strong experience in L2/L3 application support within ITIL-aligned service frameworks Proven hands-on expertise with SaaS versions of Thermo Scientific Sample.

Manager LIMS (including versions 21.x and 21.3) Proficiency in Sample. Manager configuration tools, including Entity Designer, Explorer and master data management Hands-on knowledge of Visual Workflow Designer for creating and troubleshooting workflows Experience configuring Sample. Manager reports, dashboards and generating custom reports Solid SQL skills for data querying, validation and troubleshooting within Sample.

Manager data model Nice to have Experience with instrument integration in Sample. Manager, including chromatography systems such as Chromeleon, Empower or Open. Lab Understanding of REST and SOAP web services for Sample. Manager integration troubleshooting Familiarity with GxP, 21 CFR Part 11 and EU Annex 11 compliance for validated environments Knowledge of data integrity principles (ALCOA+) in laboratory contexts Awareness of SaaS shared responsibility models for platform and customization management