Assistant engineer - Field Service

Job Description of Customer Support Engineer

• Task Using PPE Office Uniform is Compulsory during PM Or Breakdown calls Planned Preventive Maintenance List of PM to be Perform in a Month to be Collected Collect QR Codes & escalation Matrix Speak With each Customers & get a schedul for PPM Preintimation to Various Customers for PPM Via Email Before Starting PM, Please Check PM Call ID in FSM App is available. Performing PM on field as Per Customer Schedule Take snaps of Serial Number Sticker Capture aging of AC/DC Capacitors & Batteries as well firmware Versions Generating Manual PM Report indiacting PM Call ID in Report & Sharing to Customer Via Email with prescribe format Closer of PM Call in FSM App duly signed by Customers (Automated getting link in CMS) Manual uploading on PM Report against each Call ID Appreciation Email from Customers Once Closer of PM Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to Customer Email ID Lead generation to Service sale team Power analysers Hioki Battery impedance Meter Breakdown Call Fix Spare Part list including Part Codes (Model Wise) Physical & Environmental Requirements:
• (To be used majorly for manufacturing jobs.) None Time Travel Needed: 25%