Associate – Care Counselling & Follow-up

Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn care program through structured telephonic engagement. The role involves conducting regular phone-based interactions with ASHAs to collect birth-related data, and engaging with families to provide care counselling and gather information on newborn health outcomes.

The Associate will help ensure continuity of care by maintaining consistent follow-ups and accurately documenting program data. This is an entry-level full-time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs.

Key Responsibilities

Engage proactively with communities through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care. Initiate outbound calls to families to follow up for counselling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records. Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.

Coordinate with health facilities for referral, treatment, and reporting of sick young infants (YIs). Maintain accurate documentation of all calls, data, and birth notifications in designated systems. Prepare weekly and monthly reports based on telephonic interactions and field data. Support health facility teams in improving newborn care service delivery.

Communicate proactively with internal teams to resolve data collection and follow-up issues.

Requirements

Required Core Knowledge, Skills and Experience Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members. Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity. Proven ability to manage a high volume of calls and effectively prioritize and multitask.

Proficiency in utilizing data entry tools such as Red. Cap, Google Sheets, or similar data management platforms. Proficient in MS Office, such as Excel, Word, and PowerPoint, can prepare detailed reports and share. Can work in harmony with the other team members in CEL. Excellent communication skills in Hindi. Understanding and skills in regional/local spoken languages in different regions of Uttar Pradesh.

EXPERIENCE : Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred). Female Candidate preferred .

EDUCATION

(a) Applicant should be a graduate in a related field. NOTE: Candidates who can join in 15 days max.