Epic Application Analyst l, ll, lll, Dorothy Comfort

Determination for the Epic Application Analyst (I, II or III), will be based on experience and qualifications. This position will focus primarily on the following Epic inpatient applications: Dorothy Home Care and Comfort Hospice. The Epic Application Analyst, Dorothy Comfort is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

SPECIFIC SKILLS NEEDED

• Strong understanding of home health and hospice clinical workflows and patient experiences
• Strong understanding of the core functions and processes of the Home Health and Hospice billing office
• Understanding of intake, referrals, and authorization/certification workflows
• Strong analytical, technical, and troubleshooting skills
• Demonstrating flexibility with respect to changing end‐user business needs
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• The ability to gain trust and establish effective relationships with Epic counterparts
• The ability and willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures Dorothy Comfort level l: EDUCATION/EXPERIENCE/TRAINING Required:
• Bachelor’s degree or a license/certification in a clinical specialty with 3 years of experience and under
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
• PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
• External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification is required. Preferred:
• Certification, experience, or proficiency in one or more of the following Epic modules: Dorothy Home Care and Dorothy Comfort
• Experience with PIH Health clinical workflows
• Experience with Home Health and Hospice documentation and workflows Dorothy Comfort level ll: Required:
• Bachelor’s degree or a license/certification in a clinical specialty with 3 to 7 years of experience
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
• PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
• External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification is required. Preferred:
• Certification, experience, or proficiency in one or more of the following Epic modules: Dorothy Home Care and Dorothy Comfort
• Experience with PIH Health clinical workflows
• Experience with Home Health and Hospice documentation and workflows Dorothy comfort level lll: Required:
• Bachelor’s degree or a license/certification in a clinical specialty with 3 to 7 years of experience
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
• PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
• External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification is required. Preferred:
• Certification, experience, or proficiency in one or more of the following Epic modules: Dorothy Home Care and Dorothy Comfort
• Experience with PIH Health clinical workflows
• Experience with Home Health and Hospice documentation and workflows