Senior Operations Lead

What you will do

Oversee the Teams day to day collection operations Monitor Daily productivity of the team, ensures target is being met and issues being addressed. Work-force management Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit Prepare, Create reports based on teams deliverable and present to management Monitor Collection Agency progress/ performance report Daily and Weekly Meeting with Collection Agency Ensures quality of service is being provided to the customers/clients Ensures regulatory Collection policy and processes were being adhere to What we are looking for: BS degree holder on finance and business, and other related field 2 years Work experience as Collection Team Lead or Supervisor Experience on Lending Collection is a plus Strong drive to achieve goals / targets