Duty Manager

DUTY MANAGER Job Summary: The successful applicant will be responsible for all hotel operations during overnight shift hours, focusing on front office operations, night auditing, guest and hotel safety/security and generally ensuring a professional and high quality service at all times.

Responsibilities

Communicating with all managers as required ensuring the smooth running of night operations Monitoring and coordinating all resort operations departments in the absence of the supervisory personnel Responding to, resolving and taking appropriate action on guest complaints or challenges to ensure good guest relations Greeting all guests, VIP's and groups arriving overnight Handling all emergencies, guest and/or employee accidents or security incidents, in conjunction with the security department and any other appropriate department and notifying management Supervising nightly housekeeping activities including monitoring public areas and housekeeping teams in the absence of the executive housekeeper Monitoring nightly food & beverage activities Preparing insightful reports to inform management decision-making and critical evaluation of work activities Qualifications: Bachelor's Degree in Hospitality Management, Business Management or any related field Experience in a night manager role within the hospitality industry Good communication and written Skills Excellent leadership skills Customer service skills Proven experience with front office management systems