Emergency Veterinarian

Position Summary

The Emergency (ER) Veterinarian is responsible for delivering high-level medical care to our patients, providing exceptional customer service to pet owners, and setting an example of teamwork at Pulse Veterinary Specialists & Emergency through professionalism. The ER Veterinarian will report to the Emergency Co-Managers and have regular collaboration with colleagues: Emergency Veterinarians, Critical Care Specialists and Lead Emergency RVT.

The ideal candidate will bring a positive attitude and a strong work ethic. Interested Veterinarians will possess an internal desire to take their career to the next level by taking advantage of the environment that Pulse Veterinary Specialists & Emergency offers: varied and unique caseload, advanced diagnostics, exposure to experienced colleagues (Veterinarians and RVTs) and Specialists.

Duties and Responsibilities

• Performs all technical responsibilities of a Registered Veterinarian including: o Comprehensive patient work-up: § Obtaining history, performing physical examinations, ordering and interpreting diagnostics, make treatment recommendations. § Perform SOAPs, and document all communication § Complete medical records and correspondence by the end of each day. o Communicate with owners regarding their pet’s concern, respond to client calls/emails in a timely manner. o Prepare discharge notes, and schedule discharge appointments. o Follow procedures to ensure medical files are transmitted to the primary care Veterinarian. o Understand the fundamentals of emergency procedures (CPR, intubation, FAST scan, etc.), work with the team to expand and grow to become proficient in emergency procedures. o Provide accurate estimate invoices and clearly communicate financial information with owners. o Follow hospital guidelines for client payment policies.
• General oversight and supervision of Emergency RVT, TA and Reception staff.
• Engages with Lead ER RVT to ensure the department is efficiently staffed and supported.
• Identify problems and facilitate solutions to ensure smooth operations within the hospital.
• Collaborates with Hospital Manager, Assistant Hospital Manager, Lead ER RVT, and Human Resources on employee matters within the Emergency team including: performance management, conflict resolution, and recruitment and hiring efforts.
• Follows all SOPs to support smooth hospital operations.
• Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
• Ensure all requirements for maintaining a veterinary license in good standing Other duties may be assigned as required.

Qualifications

Education and Experience

• Veterinarian degree (DVM) from accredited college or university.
• Active veterinary license in good standing or eligible for registration with the ABVMA.
• 2 years of veterinary experience is preferred, but not mandatory. Knowledge, Skills and Abilities
• Familiar with emergency procedures and diagnostics specific to a specialty emergency hospital.
• Possess and expresses a genuine love for animals
• Exceptional empathetic client service skills.
• Ability to respond quickly and remain calm in stressful situations.
• Understands how to communicate difficult/sensitive information professionally.
• Aptitude for making clients feel comfortable is valued.
• Strong interpersonal, verbal, and written communication skills.
• Proven active listening and problem-solving skills.
• Strong time management and attention to detail skills.
• Demonstrated ability to mentor staff and promote teamwork.
• Genuine interest and initiative to help Pulse be the best practice it can be.
• Strong initiative and desire to be an integral key player in the growth and maturation of the emergency team.
• Intrinsic desire to grow personally and professionally. Company Benefits Pulse employees receive:
• Competitive compensation package
• Continuing education benefits
• Personal pet discounts
• Professional dues covered
• Uniform allowance
• Shift differential (where applicable)
• Opportunities for growth and professional development
• Access to a diverse team of specialists and experienced Veterinarians and RVTs