Life Safety Inspection Manager

Description Core Responsibilities of a Inspection Manager (Reporting to the Total Service Manager) Field Team Leadership Direct Oversight of Technicians : Supervise day-to-day activity of fire alarm, sprinkler, extinguisher, and suppression technicians. Daily Dispatch & Labor Planning : Ensure techs are scheduled efficiently, with appropriate skill sets assigned to jobs.

Daily Work Order Review: Ensures completed WOs are ready for billing Timecard & Payroll Review : Approve daily/weekly hours, ensuring accuracy and overtime control. Field Coaching & Ride-Alongs : Conduct regular in-field visits for quality control, safety, and coaching purposes.

Requirements

Ensure timely completion of repairs, inspections, and follow-up deficiencies. Backlog Reduction : Actively monitor and work backlog to avoid aged WOs, missed inspections, or delayed repairs. Inspection Readiness : Confirm jobs are properly prepared (material, documents, tools) and inspection ready before dispatch. Customer Service Support Field-Level Escalations : Handle on-site customer issues, rework needs, or delays before escalating to Total Service Manager.

Quality Assurance : Conduct periodic QC on inspections and repairs to ensure code compliance and customer satisfaction. Scheduling & Dispatching Assign work orders to technicians based on availability, skill set, location, and job priority. Coordinate scheduling details with customers and subcontractors as needed. Maintain a forward-looking schedule with at least 45 days of inspections planned in advance .

Route technicians strategically to minimize drive time and maximize billable efficiency. Team Development & Performance Mentorship & Support : Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training. Performance Reviews : Provide input on performance evaluations, coaching, and disciplinary actions.

Culture & Morale : Foster a positive work environment aligned with safety, accountability, and growth. Safety & Compliance Jobsite Safety Oversight : Ensure proper PPE, safe practices, and incident reporting protocols are followed. Tool & Vehicle Management : Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly.

Compliance Checks : Support audits or inspections related to NFPA, OSHA, AHJ, and company standards. Internal Collaboration Scheduling Team Liaison : Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues. Project & Install Coordination : Coordinate technician crossover for inspection/repairs post-project when needed.

Inventory/Material Needs : Support procurement and tracking of technician materials/tools/equipment. Help conduct interviews/hiring for new technicians. Manage or help monitor third-party vendors or subcontractors . Provide weekly updates or reports to the Total Service Manager on field performance.