Central Office Manager

The Central Office Manager leads the team and the technology that keeps our Central Office and remote points of presence running around the clock, directing the installation, provisioning, and maintenance of the switching, transport, and power infrastructure our customers depend on. Reporting to the Senior Manager, Engineering, this role sits at the heart of our Engineering team, supporting both TDM and VoIP applications across our ILEC and CLEC networks.

The manager supervises the Central Office technician team, sets work priorities, maintenance schedules, and on-call coverage, and serves as the technical owner of our Ribbon C20 voice switch, remaining hands-on with SONET and IP transport equipment, circuit provisioning, and DC power systems when issues arise.