Remote Oversight & Advocacy Specialist – Licensing Technician (Philadelphia) Mental Health & Substance Abuse

As a Licensing Technician for the Commonwealth of Pennsylvania, your work becomes a direct line of protection for some of the Commonwealth’s most vulnerable residents. Every inspection you coordinate, complaint you prioritize, and incident you review helps ensure that licensed facilities operate safely, ethically, and in compliance with the law.

This role offers the rare reward of knowing that your daily efforts translate into real-world accountability, safer environments, and stronger oversight for individuals and families who rely on these services. Beyond the mission-driven impact, this position offers meaningful professional growth and influence. You will apply analytical and investigative skills while conducting program reviews, coordinating enforcement actions, and collaborating with licensing staff and law enforcement partners.

From managing data systems and reports to helping shape policies and regulations, you will have a voice in improving how programs operate across the Commonwealth. The work is varied, challenging, and intellectually engaging—perfect for someone who values problem-solving with purpose. Most importantly, this role offers the fulfillment of public service with stability and support.

As part of the Commonwealth of PA, you will contribute to a trusted system of oversight while gaining experience that builds long-term career value. You’ll work alongside dedicated professionals who share a commitment to integrity, public safety, and advocacy. If you are motivated by protecting others, strengthening systems, and making a measurable difference, this role delivers both personal and professional rewards.

Responsibilities

As a Licensing Technician, you will be responsible for: Conducting comprehensive program and information system analysis. Assisting in the execution of enforcement orders. Coordinating inspections of licensed facilities and meetings with licensing personnel. Overseeing the fines management system and conducting on-site inspections.

Coordinating referrals and liaising with law enforcement agencies for criminal investigations. Reviewing incident reports and assigning priority levels to complaints. Designing and conducting research studies pertaining to licensed settings. Assisting with data entry and data analysis. Generating weekly and monthly reports utilizing data collection methods.

Ensuring data integrity through regular monitoring of database systems. Reviewing, analyzing, and suggesting revisions to policies and regulations. Coordinating information technology applications to support program operations. Providing guidance, direction, and technical support to office staff.

Requirements

Requirements Educational and Work Experience Requirements: A Bachelor’s degree in a health or human services-related field (e.g., Nursing, Social Work, Psychology, Occupational Therapist, Physical Therapist, Physician, EMT) OR An Associate's Degree in a health or human services-related field AND a minimum of 2 years of experience in the field OR A minimum of 1 year of experience in a health or human services-related field demonstrating the ability to perform the described duties and essential functions.