Branch Device Manager

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Branch Device Manager is to manage and coordinate the Credit Union’s cash vault and daily operation of branch devices, including automated teller machines (ATMs), cash advance authorization terminals, coin counting machines, cash recyclers, and card instant issuance program, and serve as the primary liaison for business unit initiatives that impact branch devices.

This includes, but is not limited to, managing vendor relationships and branch equipment orders in order to accomplish designated company projects, monitoring branch adherence to operational expectations, communicating effectively with branch staff, coordinating support and restoration during branch device disruptions, reviewing contract obligations, performing quality inspections of team activities, preparing, analyzing, and distributing applicable reports, adhering to deadlines, and maintaining compliance with regulatory agencies, network requirements, and Credit Union standards.

The Branch Device Manager selects, develops, motivates, and retains qualified staff through effective training and performance management and performs duties of direct reports as needed. This role has minimal budgetary responsibility, has very limited supervision and inspection of work, and requires a significant degree of creativity, data analysis and problem-solving to resolve issues.

SKILLS

• Significant level of trust and diplomacy is required, in addition to normal courtesy and tact
• Decision making requires analytical ability, judgement and ingenuity
• Strong interpersonal, communication and collaboration skills
• Skills and thorough knowledge of applicable policies, procedures and regulations
• Strong organizational and time management skills
• Demonstrated understanding of common business software
• Strong business acumen to quickly learn new business processes and understand needs required
• Proven ability to draw a diverse group of individuals with different goals together and facilitate productive discussions COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects Qualifications 5-8 years of related experience; 3-5 years of leadership/management experience Does this position require a valid Drivers License? No Education Level General and business knowledge equivalent to an associate's degree About Us At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly. Join a company that grows with you – personally and professionally Equal Opportunity Employer Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation

Overview We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is: $60,000+/yr The purpose of the Branch Device Manager is to manage and coordinate the Credit Union’s cash vault and daily operation of branch devices, including automated teller machines (ATMs), cash advance authorization terminals, coin counting machines, cash recyclers, and card instant issuance program, and serve as the primary liaison for business unit initiatives that impact branch devices.

This includes, but is not limited to, managing vendor relationships and branch equipment orders in order to accomplish designated company projects, monitoring branch adherence to operational expectations, communicating effectively with branch staff, coordinating support and restoration during branch device disruptions, reviewing contract obligations, performing quality inspections of team activities, preparing, analyzing, and distributing applicable reports, adhering to deadlines, and maintaining compliance with regulatory agencies, network requirements, and Credit Union standards.

The Branch Device Manager selects, develops, motivates, and retains qualified staff through effective training and performance management and performs duties of direct reports as needed. This role has minimal budgetary responsibility, has very limited supervision and inspection of work, and requires a significant degree of creativity, data analysis and problem-solving to resolve issues.

SKILLS

• Significant level of trust and diplomacy is required, in addition to normal courtesy and tact
• Decision making requires analytical ability, judgement and ingenuity
• Strong interpersonal, communication and collaboration skills
• Skills and thorough knowledge of applicable policies, procedures and regulations
• Strong organizational and time management skills
• Demonstrated understanding of common business software
• Strong business acumen to quickly learn new business processes and understand needs required
• Proven ability to draw a diverse group of individuals with different goals together and facilitate productive discussions COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects 5-8 years of related experience; 3-5 years of leadership/management experience