Operations Lead

Operations Lead Job Title: Operations Lead Location: Chicago, Illinois Department: Delivery Operations Type: Full-Time Compensation: $60,000- $80,0000 (based on experience) Schedule: Monday

• Friday 9am - 5pm (occasional evenings/weekends) About Us: Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we’ve helped make events and spaces unforgettable through creative photo technology and innovative design.

Position Overview

We’re looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field.

Responsibilities

Event Setup & Breakdown Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements. Install designed panels, overlays, and branded assets accurately and securely. Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation.

Safely dismantle, pack, and prepare equipment for transport following event completion. Long-Term Installations & Venue Support Execute new long-term venue booth installations in alignment with Majestic operational standards. Perform on-site service visits including paper changes, hardware adjustments, and system resets.

Respond to assigned support tickets in a timely and professional manner. Ensure booth uptime and functionality across all active venue placements. Technical Operation & Troubleshooting Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting. Configure and verify software functionality including photo capture systems, filters, and brand assets.

Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions. Escalate complex technical issues when necessary while maintaining clear documentation. Guest Interaction & Experience Greet and guide guests through the photobooth experience with professionalism and enthusiasm.

Provide assistance and encouragement to ensure a smooth and enjoyable experience. Maintain an attentive presence during activations to proactively address issues. Uphold high standards of hospitality and brand representation at all times. Equipment Maintenance & Readiness Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.

Verify required consumables including printer paper and ink are stocked appropriately. Maintain organized inventory of field equipment and supplies. Report equipment damage, wear, or recurring issues promptly. Brand Representation Uphold Majestic presentation standards for booth appearance and overall setup. Act as a company ambassador in all interactions with clients, venues, and guests.

Maintain professional appearance and conduct aligned with company values. Event Reporting & Operational Feedback Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations. Identify recurring challenges and communicate improvement opportunities. Contribute feedback that improves future installs, events, and service workflows.

Other Duties & Special Projects Perform other duties and special projects as assigned in support of company growth and operational priorities.

Qualifications

Experience with technical field service, AV, IT support, or electronics preferred Strong troubleshooting and problem-solving skills Comfortable working with computers, cameras, and printers Requirements: Valid driver’s license Ability to lift up to 50lbs Legally authorized to work in the U.S. Why Join Majestic Photobooth?

Competitive pay Paid time off Health insurance Paid parental leave Collaborative and creative team environment