Helpdesk Support Specialist

Jobs Roles & Responsibilities: Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

Perform post change system health checks to verify that the changes didn't caused undesirable behaviours. Manage the life cycle of incident tickets from creation, update, escalation to closure. Review and verify the accuracy of operational scripts. Suggests areas of improvements.

Requirements

Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology. Able to follow documented work instructions and procedures. Good written and verbal command of written English.